Drive Financial
Two different bills and two repossession attempts on family truck

My wife received two statements for her truck payment. 1 from Drive & 2 days later one from Santander. We never heard or dealt with Santander before. The numbers didn't match, so wifey called to find out what was going on. Because she had never heard of Santander before she asked for them to send some type of statement proving that Santander bought out, took over or what ever the situation was to send them the payment. After three months we still received nothing. In August a repo man came to get the vehicle. I spoke with him, showed him our paperwork and he stated that he was working for Drive & never heard of Santander himself. To avoid any trouble I let him take the vehicle because he had the cops with him. He gave me his number & said give him a couple of days to see what he can find out. 2 days later he called & said he had to return the vehicle. But I had to pay him $200 for he's fees.
Ok, we were happy to have our truck back. It was our only mode of transportation & we have kids still in school. I called Drive & got Santander's "customer service" rep. As other's have expressed they were rude & talk down to people. They refused to send any documentation of their "takeover" of Drive & also could not even tell me when they had been given the account. They sent the repo man again & still have the nerve to call asking for a payment! Still they cannot tell me why I have 2 bills with different amounts... PLEASE include us in any type of case. They need to be stopped!!

Company: Drive Financial
Country: USA
State: New York
City: Rochester

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