Santander Consumer USA
No account statements or notice when auto loan changed lenders

My auto loan was originally with HSBC and about 2 years ago it was taken over by Santander Consumer USA without informing me. I did not find out until I received a repossession letter after about a month and a half being past due on my account that my account was no longer with HSBC but with Santander Consumer USA. I had not received a Account statement from Santander Consumer USA only phone calls. I request my Statements every time I spoke to a agent and each time they told me that Santander Consumer USA sent it. I only received one (1) statement during the whole time Santander Consumer USA took over my Account. Santander Consumer USA do not have any problem calling me but have a problem sending me a Account Statement each month. I have a problem trusting Santander Consumer USA if they cannot send my account statement each month. I am being Lied to on a regular basis so I will no longer answer or return Santander Consumer USA phone calls until they start sending me my account statements each month. I even asked them to email my statement if they could not send it via mail. I gave Santander Consumer USA my email address and never once received a statement from them.

Company: Santander Consumer USA
Country: USA
Address: Santander Consumer Inc. P.O. Box 961245 Ft Worth TX 76161-1245
Phone: 8882224227
Site: santanderconsumerusa.com

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