Drive Financial - Santander Consumer USA
Payment coupons not sent, then charged convenience fee for electronic payments

Santander Consumer USA took over Sovereign Bank's auto loans and cancelled the Sovereign payment books and supplied a new customer loan number. Santander is to send a monthly coupon to pay on the existing loan.
Santander fails each month to send the coupon in either a timely fashion or fails to send the coupon at all. The customer is required to send the funds electronically or by phone. Santander charges for the electronic payments as a "Convenience charge" of about $11.
Santander Consumer fails to support a payment method they offer and charges the customer for the convenience.

Company: Drive Financial - Santander Consumer USA
Country: USA
State: Texas
City: Dallas
Address: P.O. Box 660633
Phone: 8882224227

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