American Express
Interest rate increase

My American Express Blue Card fixed rate interest for the last 6 years was 3.99 %. I stress fixed rate! Got the dreaded letter everyone is talking about. They now want 7.25%. I have been a customer for 25 years and they do this to me. I called and they said nothing could be done as this was happening across the board to all cardholders. I was pretty mad so I called back the next day and asked for a higher up in management instead of the regular clowns you talk to when you first call. I talked to a guy called Barry Arnold (FLA) and he said I had to go with the increase or pay off the card. We were at least able to negotiate the interest rate down to 6.25% which was better but still a ripoff as far as I am concerned. Is this how you treat a lifelong customer??

Company: American Express
Country: USA
Site: americanexpress.com

  <     >