American Express
Care repayment program cancels your account and forfeits points

I have been a member of American Express since 1998 on one card and 5 years previous on another. I have paid my balance in full every 30 days with and average bill being $10,000. I used the card for my business.
I have accumulated almost a million points and had a final balance or 475,000 points.

In August I fell behind and I called American Express that I did. This was because a client did not pay his bill to me. They told me they could work out a repayment plan in the new Care Program and gave an option for 12 months to pay back.

I asked them if I take this, will my points be forfeited and they (Manager in both account and rewards department) told me they would not be. As long as I pay by the 15th of every month. I did this for the entire year without fail. In April inquired about getting some of the points for use on a plane fare and they denied me stating that I would have to be paid in full. They told me once I paid in full I would get all my points. At that point I found out that they cancelled the account.

In May I called the Reward Department inquiring about my points, and they told me that I would get them once I send a letter to the correspondence office of American Express asking for them. Instead, I decided to call the CEO's office to confirm this and I spoke to a woman on the CEO's staff. She told me that since the card is now cancelled the points have been forfeited and she could do nothing for me. That is just the policy she said.

Company: American Express
Country: USA
State: New York
City: New York
Address: 200 Vesey Street World Financial Center
Phone: 2126402000

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