Sears
Hour-long wait in customer service line to return items

I can't believe how long it takes to stand in line to be helped at customer service. It takes forever. If I knew it was going to take over an hour I would have gone to lunch and come back. And the poor guy in front of me, York Galland, forgot his receipt and they told him he had to come back!

Why not have customers take numbers, tell them when to come back. At least you can go get lunch, or wonder around the store for awhile... Of course to buy something else that doesn't work and have to bring back... I guess that might not be a good idea.

Company: Sears
Country: USA

  <     >