Sears
Outsourced Customer Service Reps Powerless and Dishwasher Still Broken

Sears seems to have outsourced their customer service to some South American country where the people answering the phones, and their supervisors are powerless to deal with customer support effectively. Sears should realize that their customer service reps are their front line to their customer and they need to be able to show some flexibility and take some initiative to satisfy the customer. Sears is very willing to spend their $ on advertisements to get our business, but when we need service they put their reputation on the line by making us deal with people who are powerless to offer us solutions that meet our schedules. Low cost customer service is a great way to frustrate and alienate your customers and ensure next time we need an appliance we go elsewhere. After a month with no dishwasher and two visits from the service man, my $1,200 Kenmore Elite DW still doesn't work.

Company: Sears
Country: USA

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