CitiMortgage
Joseph A. Sermo, Loan Consultant I was promised no fee for a declined loan but had a $440 fee deducted from my account

I applied for a refinance of my home from CitiMortgage and was told by the loan consultant that there was a fee of $440 but would be refunded if my loan was declined. The fee was deducted two days before I got a letter saying that my loan was declined. It has been six weeks with weekly correspondence with the loan consultant and I still have not received a refund and nor have I got any indication that it will be refunded.

Company: CitiMortgage
Country: USA
State: Michigan
City: Southfield
Address: 100 Galleria Officentre - Suite 300
Phone: 8006678428

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