CitiBank
Wedding Check for $2,500 Returned and $34 Fee Charged

Open letter to Citibank:

Dear Sir/Madam,

There is no category for this issue, and I'm sure this email will be lost on its recipient, but it will make me feel better. When did Citibank get so big and impersonal that when my check came across a Citibank teller's desk in the amount of $2,500.00 from Mary Smith, made out to "the new Mr. and Mrs. Smith" with a great big "congratulations" in the memo, the dimwitted teller would bounce the check rather than perceive its importance and give me a call? A moron with absolutely no cognitive abilities should have been able to figure out it was a wedding check from a mother to her son and new daughter-in-law.

There was more than enough money in my linked account to cover the check. I understand it was my error, but there was so much excitement and wedding preparation that I forgot to make the transfer. I understand that the bank can't call for every little thing, but this should have been big enough to have generated a call. A call would have been "considerate," it would have been "nice," "appropriate," "professional." It would have been "the right thing to do." That seems to be a concept lost on banks and bankers these days.

And please don't respond with your banking babble and blah blah banking options. I'm not interested. I have been a Citibank customer for over 15 years, and this was disgusting. It is about "personnel" and "personal," not banking options. Oh, and then, to add insult to injury, we have the $34.00 fee! What a joke. Shame on Citibank.

Company: CitiBank
Country: USA

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