Citibank
Fraudulent Fasthosts charges allowed twice, refund never came

Citibank was informed two days before a fraudulent transaction went through my account. How did I know it was fraudulent? I had internet accounts at a company called Fasthosts, but their service was poor, and the rules changed all day to suit their own book. Fasthosts refused to cancel my card details, so I informed Citibank. What happened? They allowed the transaction to go through. Furthermore, I told Citibank to cancel all attempts from this company. Guess what happened next? Two weeks later they allowed the same thing to happen again. All the email proof and telephone conversations are on record, yet the people who work for Citibank somewhere in India unfortunately could not see what was happening here, and certainly did not seem to understand the fraudulent situation.

When I finally spoke with a manager at Citibank, he told me that this was very serious and that I would have an answer and a refund within two days. Guess what next? Two weeks later, no phone call and no refund!

What does this tell me and you? After banking with these people for years, I feel that my time is coming to an end, and I shall bank with a professional outfit where my money is concerned. Certainly do not ever use the Fasthosts internet company.

This case is now in the hands of the banking ombudsman, and the full story is about to go into a national newspaper, thanks only to the pure, 100% ineptitude of the staff at Citibank.

The actions of Citibank go to show that crime does indeed pay, and there is a bank near you that will helpfully grease its wheels. That bank is Citibank, to you and me.

Company: Citibank
Country: USA

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