CitiBank
Three Lost ATM Deposits and Overdraft Fees, Account Closed

Citibank has lost my ATM deposits on three separate occasions this year. I find it amazing. When I called customer service to alert them of the discrepancy, I was told, "Maybe you should stop using that branch." Maybe you want to do something about that branch.

First they credited the missing money to my account, but the next day they took it away. Of course, this caused my overdraft to go into effect. Not only that, they added 2 overdraft fees to my account and refused to remove them until their investigation was over.

When I asked Citi if they could think of a reason for me to stay, I was told, "I will not be held liable for such a statement." After the plethora of bad customer service and 3 lost check experiences, I closed my account. I will never deal with them again.

Company: CitiBank
Country: USA

  <     >