Citibank
Backdated Transactions Caused Overdraft Fees Eight Times

I'm closing my account with Citibank after numerous problems over the past year, including the following.

For the first 6 months after the account opened, they held each payroll deposit for 4-5 days before giving me access to it. They back-date transactions so they can charge overdraft fees. Example: I paid my electric bill 12 hours after I received my direct deposit. They changed the transaction date on my statement to a day earlier and charged me $60 in overdraft fees on that one occasion. Over the last year, this has happened 8 times!

I applied for overdraft protection and was told it was approved 4 different times. The 2nd, 3rd, and 4th times were when I called back to ask why I don't have overdraft protection, and they couldn't find a record of my application or approval. After the 4th attempt, I gave up.

It's time to find a bank that's more competent and ethical with my money.

Company: Citibank
Country: USA
State: Texas
City: Dallas
Site: citibank.com

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