Citibank
Held ATM Deposit and $180 Overdraft Fees on 5-Month-Old Account

I had been using my debit card with no problems and paid bills online. I noticed that an electronic debit I made (confirmation email sent) was going to hit my Citibank account instead of the intended Charter One Bank. My goof: I clicked on the wrong bank to debit from. No big deal, so I deposited funds at the ATM to cover the additional debit.

The account was about 5 months old and had never been overdrawn or had a returned item. They held the ATM deposit, paid the debit, and then charged me a ton of overdraft fees for previous pre-authorized debits. What a mess. I went to the bank, and they told me, sorry, your account is less than 6 months old, so a hold was placed on the ATM deposit. I told them the deposit was my Geico paycheck, the same type of check they cashed on the spot a week prior.

The customer service manager said the $180 in overdraft fees was not reversible. The account, even with the held deposit, was never in the negative. I was shocked at the way this bank does business. They are bad news!

Company: Citibank
Country: USA
State: New York
City: Niagara Falls
Address: Niagara Falls Boulevard

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