Citibank
Late Fees Added After Seven Months of Address Change Failures

Citibank is ripping me off with late fees after seven months of trying to get my address changed and not receiving my bill. I have automatic bill pay, which is set to pay according to my last bill seen for this company. I have been trying to get my address changed, with several failed attempts through customer service.

Finally, the collections department called to tell me that late fees were attached to my payment and that they want more money. That is their fault for not getting my address changed in the last seven months. I received a thank-you letter that was sent in August, a photocopy of a bill that I didn't receive in July with late fees on it, at which time they were told again to change the address. Yet another bill, forwarded in August, still had my old address.

Since then, I recently received a phone call from collections saying they have the right address and that I owe them money for late fees. I told him that I am sending payment based on the last bill I received and will not send any more money until they can fix the problem. I was told I have to write a letter explaining that I have been trying to have my address changed with numerous attempts, in order to get all late fees taken off, because they cannot do this over the phone.

In the meantime, my minimum due has increased by $40 from late fees being attached to my account. I told Citibank that if they do not resolve this issue, they will hear from my lawyer.

Company: Citibank
Country: USA
Phone: 8009505114
Site: citicards.com

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