Citibank
Late Fees Charged Though Online Payments Made Before Due Date

Citibank continues to mess us around. Since they did not get away with raising our interest rate one way, they have tried a new way. We have had this credit card for nearly 3 years and have never been late. These people do not know who their good customers are.

Today, for the second time in the last couple of months, they have charged me late fees of $29.00 each month for being late on payment. We have paid online to keep from being late. They say they have to receive the payment 3 days before the due date when it is made online.

This is crazy. My husband made a payment online that was due on the 22nd, and they received it on the 21st. They still charged us a late fee because they said it was not there 3 days before the due date. This month they charged another late fee, even though the payment was made online on the 17th and they say they did not receive it until the 31st. Funny thing is, we had confirmation numbers both times we paid.

I wish I had never met this company. I would never recommend them to anyone. They are totally ripping us off. What if a payment was mailed and received on the due date? I guess we would still get charged. I am totally fed up with Citibank.

Oh yeah, and they have raised my interest rate also because of this. I had never heard of being penalized for paying on time until now.

Company: Citibank
Country: USA
State: Nevada
City: The Lakes

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