Navy Federal Credit Union
Online Access Disabled After Falling Behind, Then Calls Day and Night

I used to think this was the greatest bank or S&L in the world until my wife got sick and I fell behind a bit. They disabled my online account access so it was impossible to easily "pay" my accounts - having disabled paper statements...

Then, after talking to a rep for over an hour, they started this campaign of harassment which is usually 20-30 phone calls a day. I stopped answering long ago, so now they are calling my employer, even after my employer told them to stop.

I could lose my job and health insurance - wife just diagnosed with MS - I'm paying accounts but they still harass day and night 24/7.

After telling them to cease all telephone calls, they said "you agreed to get calls when you got credit cards."

These folks have run amok. Anyone else with similar issues?

Company: Navy Federal Credit Union
Country: USA
State: Virginia
City: Merrifield
Site: nfcu.org

  <     >