Navy Federal Credit Union
Unexplained Escrow Increase of $300 to $700 Per Month on Mortgage
- 05-06-2008
- 26
Have been trying to contact Navy Federal Credit Union (NFCU) for three days about this problem.
Received a notification that my mortgage escrow will be increased about $300 per month depending upon my course of action.
No explain of why... Just that I have until "X" date to respond or they will up my monthly payments between $300 - $700 per month, depending upon if I pay a $3,000 "catch-up fee".
Which brings me to this "catch-up" fee... NFCU also state that I owe back Escrow. If paid will still result in higher monthly payments but not as much as if I don't pay.
NFCU has not answered any of my three emails and I'm currently unable to call their customer service desk (deployed on a ship - currently at sea).
Used to trust Navy Federal as it was "our credit union", but now am looking for a better banking institute.
About me:
- Mortgage is a Fixed 30 year (w/biweekly payments)
- I have great (exceptional) credit
- Make more than the required monthly payments (since purchasing the house just about three years ago).
- Have lowered my house insurance payments by $100 annual
- No rise in city / county / state property tax
- Have money in the bank... And zero debt... Except for my home
Company: Navy Federal Credit Union
Country: USA
State: Virginia
City: Merrifield
Address: P.O. Box 3000
Phone: 8888426328