Vanderbilt Mortgage And Finance
Suspected unauthorized withdrawal after giving debit card number by phone

Last month I was a couple weeks late in getting my payment in because I get paid bi-monthly. I had been sending over the amount of the payment for several months, because I wanted to be a month ahead by Christmas time. Vanderbilt called me and said I must get the payment in. I owed them $84 and told them I was about to send them the balance of the previous month, plus the month that was due. (I had the money) and did not see any point in writing two checks.

They wanted the $84 now and wanted to do a "Telephone Check". I said no, just use my debit card. I gave them the number.

Last week I wrote them a check for the month due and put it in the mail. A couple days later. I went to the bank and checked my balance. The balance was only $100. There is no way Vanderbilt could have gotten my check and cleared my bank in only two days. I wonder if they used my debit card number, went into my account and took the money. I am going back to the bank and check on this this morning.

Previously, I had sent them a check. When they called me I told them I had already mailed the check. They wanted me to stop payment on the check and do a "Telephone Check" After I did the "Telephone Check" I went to the bank to stop payment on the check that was still in the mail. The bank charged me $30 to stop payment. That money was wasted. They could have waited a couple of days for their money. I will change my account numbers and from now on, send them money orders.

Company: Vanderbilt Mortgage And Finance
Country: USA
State: Tennessee
City: Maryville
Address: 500 Alcoa Trail

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