Vanderbilt Mortgage and Finance
Lost pay off check for loan

I mailed Vanderbilt Mortgage a rather "large" bank cashiers check to pay off a loan early, before due date. I mailed it certified with a return receipt. This was mailed on Oct. 21st. I received my return card the next day, showing the check was received and it had to be someone from the company, because they were the only ones that could sign for it. After waiting many days and no title, I called them. They did not have the check and didn't know where it was. I faxed them proof of my bank check, a copy of my certified returned card with signature, and a letter they had sent me with the pay off amount on it and the date of the pay off.

I was told to send the check to a certain address. Today I was told by a lady at Vanderbilt they don't have an address like that. As if I sent it to the wrong place. I looked at their web site. And the exact same address I sent the check is on their web site!

I have someone at my bank searching for this check to see if it's been cashed. So far, they haven't been able to find it.

Now that time has passed, Vanderbilt is telling me another payment is due with late charges!

No! I sent in the full amount " early... Long before the due date". It is not my fault that someone signed for this check and lost it.

Meanwhile, I have a large check out there floating that nobody knows where it is.

I do not feel responsible for any payments or late charges since I paid this on time... The full amount. And I do have the signed signature that it was received.

Also, my husband was trying to talk to a lady at Vanderbilt today about this, and she hung up on him! He was being nice, and not abusive in any way.

Is that any way to run a business?

Company: Vanderbilt Mortgage and Finance
Country: USA
State: Tennessee
City: Maryville
Address: P.O. Box 9800
Phone: 18009707250

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