Citibank
Senior's Benefit Card Debited at ATM With No Cash Dispensed

This branch provides a HEAP benefit withdrawal system, allowing senior citizens to get part of the sum ($40 out of $50) from this branch's ATM machines once a year with a New York State Benefit card.

Today (11/01) at 10:30 AM, an elderly lady (Ms. G.R.) tried to withdraw the sum from her New York Benefit card. The ATM did not return any cash but took the amount from the card! When Ms. G.R. asked for help, she was told that the bank could not be held responsible for it, and the staff refused to even check the computer.

They proceeded to tell her and her husband to call the Benefits office and kicked them out of the bank. Ms. G.R. called the Benefits office, which informed her that it was the bank's duty to investigate any such glitches in its machines.

Three hours later, I went to this branch on behalf of Ms. G.R. to ask about the situation. The customer representative, Ms. Gladys Rivera, upon finding out what I was there about, became extremely rude and unprofessional, telling me that I was "not her customer" and that she had "clients to tend to."

I politely asked if I could speak with one of the managers. She yelled that the Benefits people had no place here and that no responsibility would be taken, and she refused to connect me with anyone. I asked if I could at least find out the name of one of the managers, but to no avail. She claimed that I didn't need to know and yelled at me to go away.

I was appalled at the sheer amount of rudeness and irresponsibility over even a minor glitch. Frankly, I'm glad that this is NOT a bank I do business with.

Company: Citibank
Country: USA
State: New York
City: Brooklyn
Address: 1501 Kings Highway
Phone: 7183365876

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