Capital One
Settled Account Still Pursued for More and Wrongly Marked Deceased

About 5 yrs ago I closed a Capital One account I had by offering them a payoff of over 600.00 on a 250.00 credit card. I admit I should have paid before it got to that point however I offered them a settlement and paid it using my bank card.

Now they are saying that the payment was not a settlement on a balance that was over 800.00.. They stated that I still owed them more than 200.00. I tried several time to get this taken care but cannot seem to get it straight. They even admitted that a settlement is usually 200.00 less that the balance and that's what my payment was. I never got a call back. My recent call to them states that I am now deceased. WOW how did that happen. Again I left messages with the estate department

Again no reply. But they can send my 17 year old daughter offers for a credit card. I would not let her get a card from the even if the overed her a 5000.00 limit. They really need do a better job or get out of the business. My credit has a big write of by then that is over 5 yrs old and as you may have guess the credit agency won't remove it. I also have other that are more than 7 or eight years that they won't remove. If there is some one who can school me on the Metro software I would appreciate it. The honest way does not seem to be working for me...

Monica
, Alabama
U.S.A.

Company: Capital One
Country: USA
Address: P O Box 85015 Richmond VA
Phone: 8009557070

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