Capital One
Settled Account Sent to Second and Third Collection Agencies

I admit that I was originally at fault, I had a balance on my credit card, had a loss of employment and couldn't barely make any of my bills, not just the credit card payment. So it went to collection. I paid a settlement amount, which to my understanding means that when the settlement amount is paid in full the rest of the balance is canceled.

I received a letter from the collection agency stating that I met the agreement. A couple month later I received a call from a second collection agency saying that I owe a remaining balance on this account. I sent them a copy of the letter that I received from the first collection agency stating that I paid a settlement amount. The second collection agency forwarded that letter to Capitol One and have the account listed under dispute.

I then a month ago received a call from a third collection agency stating that I owe a balance on my Capitol One account. I am now in the process of sending the proof of payment to the first Collection agency and a copy of the letter from the first collection agency.

I am very frustrated. If I owe them the money why did they not just contact the second collection agency when they received the letter that I was disputing the charges, prove that I owe the money, (if I do, which I feel I don't, a settlement is a settlement) or admit the mistake and mark the account correctly, not send it on to a third collection agency without addressing the dispute at all.

Company: Capital One
Country: USA
State: Virginia
City: Richmond
Address: PO Box 85520

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