PayPal
$5050 taken from bank account, refund held pending ID documents

In January PayPal withdrew $5050 from my US bank account, and when I contacted them, they said they would not give it back until I did all of the following:
1. Fax them my driver's license
2. Permit an additional $1.95 charge to the linked debit card
3. Report back the special number on the card statement
4. Fax them my full bank account statement, including all details of how much money I have in the bank, etc.
5. Fax them my MasterCard statement
6. Fax them utility bills, i.e., the water bill

Well, I HAVE done all of the above, and as of Feb 5 PayPal STILL has not refunded my money! They confirm they never sent my money to anybody else; they are simply holding it until I verify all my information with "Stephen" at "PayPal Acct Review." In fact, the most recent email from them says,

"We're sorry, but your account access limitation cannot be lifted at this time"

Be very careful with them if you link your bank account with them ("Get Verified"). As I see it, based on my experience, this is a double whammy of money laundering and ID theft by some employee or employees of PayPal under the guise of "verification," to get your own money back that they should never have taken in the first place. No wonder there are so many class actions regarding illegal electronic withdrawals against PayPal! Count me in. I am headed over to the FBI, the BBB and court at this point.

Company: PayPal
Country: USA
State: Nebraska
City: Omaha
Site: paypal.com

  <     >