Citibank
Student Loan Website Fails on Older Systems and Slow Payments

Citibank has created a website that only works with the most modern Mac and Windows operating systems, which makes my life very difficult. I have an old Mac laptop and work exclusively with Linux at work. Customer service told me the issue is that I don't have cookies enabled. Try using any browser for five minutes without cookies; the internet is useless with them turned off.

It seems like it would be simple enough to set up automatic payments, but I have read a lot of consumer complaints about their ATS and I don't feel I can trust them. The other option is to call them, but I work outside the United States, which makes calling a hassle because international calls are very expensive and their prehistoric phone system is incapable of handling Skype calls. They are the only company to date I have encountered that cannot take Skype calls.

The only option I have is to have my mother log into my account and set up a payment for me. However, there is still a problem: Citi takes up to 5 (yes, 5) business days to process a transaction. NASA can communicate with the Voyager spacecraft several times in 5 days, but Citibank is incapable of taking money from one account and putting it in its coffers in that amount of time on Earth. The bottom line is that they are less than worthless with the student loan website. However, they have no problem calling to harass you about a payment one day after it is due, even if you have already paid. I guess what I'm really getting at is that the next time they need a bailout, the government should let them fail.

Company: Citibank
Country: USA

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