Citibank
Disconnected Calls and $39 Returned Payment Fee on Sears Card

Citibank customer service phone number: 866-510-2761.

On February 2 I phoned Citibank Cardmember Services to sort out a problem with my Sears credit card, which Citibank issues. After several minutes on hold, the call was cut off. I called back and reached another representative, who did not give her name and did not let me explain why I was calling. She only said that Sears card calls are not her department. I told her again that she had not yet heard my question, and she hung up on me. This happened somewhere from 5:45 to 6:00 pm EST, and I believe the call was recorded. I am extremely frustrated.

Here is why I called. While paying my Sears bill online, I accidentally typed a wrong account number. I went back, corrected it, and the payment seemed to go through. Neither Citibank nor Sears ever contacted me by phone or letter to say that there was an input error or that the payment had not been completed. I first learned of the problem from a Citibank email saying I would be charged a $39.00 returned check fee. I did not know the Sears bill was unpaid until the next month's bill arrived. A letter from Citibank then told me to phone the 866 number about it. Instead of getting help with my main issue, which is having the $39.00 fee waived, I dealt with two uncooperative representatives.

My credit history shows that I pay my bills diligently and on time. I would like the $39.00 waived, but Sears says I am new to the account. I applied for the card only to buy a refrigerator with deferred-interest financing.

Company: Citibank
Country: USA

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