Citibank
Fraudulent $240 Charges Not Removed After Six Months

After six months of trying to get Citibank/Sears to remove fraudulent charges, we still have no results. It is OK to charge fraudulent amounts to your Sears/Citibank credit cards because they will drown you in paperwork, ask for the same information you have already sent them three times, and in the end they don't act on your information.

A company (Worldwide Grant University) charged six different amounts under six different company names, totaling $240.00, and since March we have tried without success to have them removed. Citibank/Sears does not care if their customers get ripped off. They will not respond to any request to investigate fraud or remove fraudulent charges, and they will hang up on you when they don't want to listen to your complaints any longer.

I would recommend going anywhere else. You will get better service and maybe still have money that you did not spend or authorize charges for.

Company: Citibank
Country: USA

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