SunTrust Bank
Account Locked Without Notice After Depositing Tenant Checks

I deposited checks from a tenant in another state into my account. I was aware that I would need to wait for funds to clear, but I did not know that this included putting a hold on funds that were previously in the account. Long story short, the bank locked my account: online, ATM, phone info, etc. This was done without notifying me about anything.

After several phone calls and a visit to a branch, I am still not sure what is going on. The last individual I spoke with, on Mon April 8, informed me that my account was closed due to fraudulent activity and I should receive a check in the mail. However, she wasn't completely sure and needed me to hold on to talk to another department.

This is ridiculous for a large bank. As of today I am not sure what is going on with my account or any funds in it, including those two checks that were deposited April 1.

Company: SunTrust Bank
Country: USA

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