Suntrust Bank
Screwed for the holidays

On Thursday December 22nd, I deposited a check for $3000.00 from a family member. I have been struggling financially due to a long time gf who didn't work. I expected this check would be at least partially available on the 23rd of December. I was counting on it to buy food for this holiday weekend, as I have no family around me. When I woke up on the 23rd, there was $250.00 available, which was great. Later on Friday, I went to the bank to withdraw cash, and was told the fraud department had placed a hold on the full amount, because the bank the check was drawn on does not verify funds. That was a lie because I verify funds with this bank on a regular basis, at my own job. When I got off work, I called for a supervisor, and got a rep named Christy at the Suntrust call center. The supervisor put me on hold and called the fraud department. She managed to reiterate what I already knew, and the internal fraud department that won't speak to customers so they can take unreasonable actions on your account, refused to make any of the $3000.00 available. The funds will not be available until December 30th, at which point I will get paid from my job anyway. I can make do with no food for the next six days, but the fact that Suntrust are being such sleazebags about this is unconscionable. I am not a new customer, I have had student loans and two checking accounts with them. Avoid suntrust at all costs. I have emailed the local media, the BBB, and the corporate office at Suntrust.

Company: Suntrust Bank
Country: USA
State: Georgia
City: Atlanta
Address: 303 Peachtree St. NE
Phone: 4045887230
Site: suntrust.com

  <     >