Kay Jewelers
Refuse to honor insurance

My partner purchased a-one 5 carat three-stone gemstone from Kay Jewelers, investing $2,999 as well as the price of the insurance which, when he purchased the insurance they stated when the band was dropped or taken they'd change it free.

They lied. I inadvertently flushed my band down the bathroom attempting to place it back on and he went up there 24 hours later to keep in touch with them-but they declined to provide an upgraded. All he desired to do was obtain the same band we'd before however they stated all-they might do was permit him to choose anything out exactly the same cost as what he nevertheless owes about the band that's now eliminated. I believe that's bullsh*t.

They're currently declaring the insurance he has does not protect a missing band! Lies! Do not purchase from their store! I also needed the band delivered off within 6 months to truly have the diamonds tightened within the environment and that I feel they've cut us down.

Has this actually occurred to other people?

Company: Kay Jewelers
Country: USA
State: Texas
City: Hurst

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