Kay jewlers
Merchandise return process

I bought a ring from Kay Jewlers onine using the comprehension I really could return it. I subsequently delivered it following their directions and utilizing their mailing label. Its been 14 days since I have delivered their product USPS Priority mail/covered. I approached customer support and was informed it might have appeared but there is no method for them to find out that. They stated I ought to have delivered it advantages in the place of USPS or delivered it to 1 of the shops. These directions/choices aren't contained in their return info. They suggested these were not able to confirm when the product had reached their factory. Then they explained it'd be 3 months in the period they received notice of return before they'd issue a return. Customer support offered no aid whatsoever in expediting or solving my issue. Their perspective was, "Oh well, you ought to have determined how to proceed by yourself."

Company: Kay jewlers
Country: USA

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