Kay Jewelers
Rude and Warranty Rip Off

I recently bought a stone ring from Kay Jewelers.in the beginning I stated I had been thinking about purchasing it and also the affiliate required it from the situation, place it in a container and began buzzing me-up. I'd to prevent him and have him easily might view it first since I used to be just involved and hadnot created my choice yet. He was really rude about this and simply exhibited it in my own experience for around two moments. Used to do like it therefore I stated I Would get it. He explained that I'd to buy the 19.99 guarantee and did not provide me an option. After I stated used to donot want to buy, he called it on my statement anyways. I expected him exactly what the guarantee coated and he explained it coated stone alternative which if your stone actually dropped out they'd substitute it free of charge no-questions requested (he reiterated this time three times). Subsequently without visiting me he began attempting to include jewelry cleaner etc. To my statement, that we did not actually recognize till he explained that my whole was $175 to get a $59.99 ring (for sale). I told him I simply needed the ring and nothing else, so he was really rude but complied take he held the guarantee on the website. At this time I stated good since it was something special and that I needed the individual to become protected if anything occurred towards the ring. (the individuals wedding band had a stone drop out 4 occasions, and so I thought perhaps a stone alternative strategy will be a wise decision). Well, I get property and study my plan around also it plainly says that IT GENERALLY DOES NOT protect stone alternative only stone resetting if you should be in ownership of the stone that dropped out. I approached the shop affiliate who offered me the ring and he explained used to donot choose for that strategy (I believed they just had one plan). I had been appauled by this since I'dnot have purchased the program (not that I truly had an option since he held introducing it to my statement anyways), however now he is stating he lied in my experience? I believed the plan included this-but my paperwork claims it doesn't. I read it over four-times also it plainly says that stone alternative isn't area of the plan. The affiliate subsequently explained I really could purchase various other plan or something which might protect alternative. I approached the organization customer support about getting a reimbursement for that plan since itis obviously not exactly what the affiliate stated it to become or they alter my plan to ensure stone alternative. I actually donot understand what strategy he offered me, however it undoubtedly helps it be clear that stone alternative isn't involved. Really annoyed and unhappy with Kay since I'd often believed these were among the greatest dealers to look from, and of course the affiliate forced me and attempted to slide in additional items with my purchase that used to donot need.

Company: Kay Jewelers
Country: USA

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