Zales
Poor repai and customer support

I am from Zales at my end with my stone gemstone. My fiance ordered me a-2,100 bucks gemstone from them. Subsequently in Feb the primary stone dropped out someplace (I had been within the bath and that I captured a peek of my palm and there is a large vacant environment) and so I introduced it back again to Zales where they explained it'd prepare yourself in 14 days. They "mounted" it and that I got it back per month later from their store plus they had set an orange-colored stone inside itis location!!! Therefore once more I offered them it to repair, a couple months later after I selected up it they'd changed the diamond but this time around it had been having a smaller gloomy stone which was cut somewhat different. Along with that, the engraving was buffed just and away noticeable about the sides. Imaginable by this time around. I had been frustrated and he was prepared to strangle somebody. The woman had the nerve to express "every stone is delicate and exclusive, it fits adequate should you view it from a long way away." My fiance got really furious, long story short, required my ring is replaced by them directly in the produce having a completely new band, and that I first got it nearly 2 weeks later. Which gives us to provide time, in regards to a week before I look along at my band and another stone has dropped out. Someday this week I am likely to Zales, I-donot need them to repair it since I understand they will mess up it. I actually donot need them to-order me a brand new ring since that may imply per month or even more without any band. I actually donot understand what to complete. They informed the final period to us we went there they have a diamond ring update support where when they possess a ring you prefer the buying price of your ring doubles, you spend the distinction can deal your ring in, and obtain the ring. It is all a fraud to obtain more cash from you. Maintain purchasing the guarantee to really get your band repeatedly mounted or purchase a new band from their store (which without doubt will most likely split aswell).

Shop information: Zales Bridgewater Mall, Bridgewater, NJ.

Company: Zales
Country: USA

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