Zales
Special orders

About the 9th of Dec I requested a band for my spouse from the Zales site. It had been a unique purchase band and stated that it might occupy to three-week to provide. About the 24th I obtained a mail having a 15% discount along with a concept they were sorry however it wouldn't ensure it is by Holiday. I recognized and was thankful for that discount. It had been Holiday and company was active. Three months might place the shipping round the 30th. About the 30th I named and was informed they have no method of searching for shipping standing on my purchase since it was a unique purchase and subcontracted out to some jewelry-maker. They stated that they'd place in a the standing towards the subcontractor and really should hear in a couple of days. About the 6th of January, with however no-contact from Zales I named again and was informed the same. I requested to consult with a plus they stated that they'd individually e-mail the subcontractor and contact me in 24 to 48 hours. I repeated this all again about the 12th and 20th. I eventually had enough and ended the purchase. I understand it's never as poor as a few of the additional tales but just how can a business not understand what the standing of the purchase is? I understand need to venture out and discover another wedding present that's per month overdue!

Company: Zales
Country: USA
Site: zales.com

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