Zales
Gives runaround & horrible customer service

My partner and that I visited the Laguna Hills Mall Shop to possess his wedding band resized (that will be on guarantee). They we good in the beginning, the only real issue was none of the team had a what these were doing. Thats quite frightening once they are managing expensive jewelry. They stated it'd prepare yourself in 3 times in the many plus they stated they'd provide my spouse a call when it had been ready. Well, per week passed with no phone. My spouse subsequently named Zales and also the woman he was speaking with didnt understand how to lookup his title and didnt understand where he band was. We were pissed and along with it she hung-up on him. He calls back another period and he or she advised him she didnt understand how to appear it-up and he or she couldn't support him.

So then he named customer service and after receiving redirected five times he eventually got to somebody. Customer service then stated these were likely to deliver the area supervisor out to that particular shop to coach everybody how to deal with jewelry. Shouldnt that be achieved before they begin working with clients and truly pricey jewelry! Therefore meanwhile my spouse gets the amount towards the person who is resizing it and he explained it'd prepare yourself 24 hours later. Well-another week passed plus they nevertheless stated it wasnt ready subsequently named my spouse occasions later stating it had been prepared. Well which is it.

He went directly into select the band up today simply to get screamed at from the supervisor for calling customer service to protest. Rather than the supervisor apologizing he screamed at my spouse, I simply cant believe it!!! I'm in customer support plus they are probably the most unprofessional organization Ive ever handled. I purchased all my wedding jewelry from there and that I currently regret it since when there is an issue then I'll need to cope with these inexperienced, rude people.

Finally, when he did get the band today there's a seam completely round the band which was never there. Therefore we now have to return and cope with what we're likely to become hassled from the supervisor and his workers. Its terrible whenwe settled so much for this.

Company: Zales
Country: USA
State: California
City: Laguna Hills

  <     >