Zales
Poor quality

I purchased a diamond ring at Zales 5 minutes later the diamond fell out. Since then I have taken it to Zales to get repaired 4 times. I asked a Zales agent if I can upgrade the ring and invest more money into a better quality ring;I was told I could not do that. I recently had to take the ring to get fixed again, this time I went to another jewelry store for the repair. I was told the diamonds were being replaced with cubic zecornias and they were being glued back in. The jeweler making the repairs told me that he could not guarantee the repairs because the setting of the ring had been ruined. What am I suppose to do with this ring?

Company: Zales
Country: USA
State: New York
Site: zales.com

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