Zales
Ripoff two or three months for repair and no exchanges even though I have been told I could

On March 9, a diamond fell out of my anniversary ring. I have kept my warrenty up so replacement wasn't a problem. I went to my hometown Zales, (where I bought this ring) and they sent it out to be repaired. Then I was told it would take 2 or 3 months before I would see it again. Zales dosn't have their own jeweler. I asked to trade up which would mean a sale of 1800.00. I was told only wedding sets can be traded up. This is funny since I traded up my old anniversary ring for this one. This is on the receipt. I was told as recent as Christmas 05 that I could trade up on this ring. Now I have to go 2 or 3 months without it and I am stuck with it forever. I never would have bought it at Zales if they had told me the truth from the start.

Company: Zales
Country: USA
State: Texas
City: Irvine
Address: P.O. Box 152777
Phone: 5056252774

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