Petco
Efused to price match

I went to Verona NJ Petco about six weeks ago to purchase litter liners. While there I looked at the price of their Wellness Cat Canned Food. Cost was significantly higher than what I pay as my local Pet Food store and mentioned that to the manager. He said he would call the store I shop at and check the price and he did. I pay $36.99/case vs Petco cost of $44.99/case. Given that I buy 5 cases per months the price difference is significant. The manager told me that I needed to bring in a receipt which I did and told me to save my Petco receipt and they would honor the price match. They honored the price match twice. When I went to purchase case this weekend I was told that i needed a receipt again to match the price. I told the cashier to tell the manager that if i was going to get a receipt which meant i would purchase cases at my local store, there was no point in shopping at Petco— they were essentially not honoring the price match they promised. I told them I would not shop their again and would lodge a complaint and there was no reaction. I am now making good on that promise and will tell everyone I know about my experience at Petco. They are not reputable and honor their promises. I will take my biz back to my somewhat inconvenient but honest local pet food store and give them $185/month or more of my consistent business buying 5 cases of cat food and cat toys each month.

Company: Petco
Country: USA

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