Petco
Phone Order Trouble: Unclear Rep, Wrong Email, No Tracking

I called Petco to place an order, since the merchandise was online-order only. I absolutely could not understand the woman who answered my call, and I finally hung up after five minutes of repeating myself multiple times. We never made it to the payment portion of the call.

I called back five minutes later, expecting a new sales rep, but it was the same lady. Her Indian accent was so heavy that I had to give my girlfriend the phone to finish our order, because I could not communicate with her. She sent our online receipt to a different email address than the one we gave her. That prompted our third call, this time to customer service, where we were told they could not change it at first. Finally we were sent an email that was clearly just forwarded from the original. We still cannot track our order or see the expected delivery date.

Do yourself a favor and go to Petsmart. I will never order from them again or even step foot in their stores after this experience. The most confidence I have in them is that our order will not arrive, and I have already written it off as a $40 lesson.

Company: Petco
Country: USA

  <     >