Petco
Wrong item shipped by Petco. Still no exchange. - Petmate Ultra Traditional Vari Kennel Portable Kennel

I ordered 32" dog kennel 10 days ago. Two days ago UPS tried to deliver it by Petco forgot to specify apartment number in my address, so delivery was delayed. Finally the kennel was delivered, but the size was wrong. They shipped wrong item.in my order there was 32" kennel, but they send 36". Online chat with customer service resulted in placing exchange request, the representative wrote it would take up to 24 hours to arrange exchange and let me know via e-mail. After 24 hours passed, I contacted customer service again, since nothing changed. They asked to wait another 24 hours. Now 48 hours passed and there is no information about shipping time of correct item.
I would never order this kennel from Petco if I know that Petco is not able to ship it on time. I need to take my pet to trip with me soon, but I still do not know when I will get right kennel.

Company: Petco
Country: USA

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