Directv
Endless Troubleshooting Delayed Receiver Replacement Three Months

Advertising

They used to be great. Now when you have an issue they go through endless useless trouble shooting steps that you did the last time you called with the same problem. They delay and do anything not to send a tech out to fix your problem. It took 3 months to replace a faulty receiver fixed because they kept saying try this or that. They have really let themselves go.


Company: Directv
Country: USA
  <     >  

RELATED COMPLAINTS

Directv
Replacement Receiver Arrived in Bag Filled With Roaches

Direct TV
Repeated DVR Troubleshooting, Promised Replacement, More Calls

DirecTV
Quick, Courteous Customer Service and Great Picture Quality

DirecTV
Early Cancellation Fee Charged After Return Kit Misdelivered

Directv
Repeated signal freezing and missed technician visit

DirecTV
Charged Service Call Fee Despite Promise After Three Faulty DVR Receivers

Direct TV
Dual DVR Faulty for Months and New Two-Year Term Imposed

Directv
Missing channels on new receiver after delivery mishap and poor service

Metro PCS
Extremely inefficient customer support ripoff

DirecTV
R15-500 DVR Freezes and Cannot Record After August Updates