Direct TV
Repeated DVR Troubleshooting, Promised Replacement Then More Troubleshooting

We have been a long term customer of Direct TV. Every time you call in, no less than a 15 minute wait to speak to a live, breathing person. On at least 4 different occasions this summer, (summer of 2008), we have called in, complained about the DVR system having problems with recorded shows, such as freezing up, skipping, hitting fast forward button and it goes back to beginning of show, etc, etc. Every time, we have done their "trouble shooting", and, it acts up every time.

On Aug. 28, we called in again, done a complete system reset, again, and, the representative said the next time you call in, it will be replaced, no questions asked, no more trouble shooting. Called in on 9/7, and, don't you know it, on hold forever, and, we need to do more trouble shooting. Direct TV could care less whether or not they were about to lose a long term customer because of THEIR faulty equipment, they just wanted to hassle you even more for more trouble shooting on the same faulty equipment as before.

After lengthy trouble shooting, they finally agreed to replace the equipment, but, no credit for our time of putting up with the customer no service. If you have your choice of service, go elsewhere, Direct TV does not care about their customers, period, end of story!!! P.S. I forgot to mention, that somehow, conveniently, the calls prior to 8/28/08 were not recorded.

Company: Direct TV
Country: USA
Site: directv.com

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