Priceline.com
Taxes and fees charged twice on hotel booking

Be very careful! They charged taxes and fees twice on my hotel booking. They add these additional amount before my bid is accepted and after as well. It happened twice in a week. Reporting a problem is extremely hard. Because all the staff there insisted that I'm wrong and the charges are correct. They all said like robot "there's nothing we can do". Those customer relations staff are all from the 3rd country, and repeat their policy as written - pointless to talk to them. When I asked to let me talk to the supervisor, all they said was to write a letter to the vice president! It shows how bad their customer service is. I can't believe this!

Company: Priceline.com
Country: USA

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