Priceline.com
Bid hotel added resort and parking fees

I booked my 2-night stay through the 'NameYourPrice' Priceline at Orlando, asking for a 3 star-rating, at $80/day. I was given Omni Resort. This resort charges $18/day 'Resort Fee' and $14/day as 'parking fee'. This is in addition to the $27 charged by Priceline as 'Taxes and Fees'. In all, while all I wanted was a 3 star economical stay, I got a 'resort stay' which costs me $130/night.

On calling Priceline customer service, the CustomerCare person (Ken, employee id 5260234) wouldn't transfer me to a supervisor, and says to me - 'I would if I could if only to get away from this call'.

As a first time customer, I had researched Priceline, and every review said any resort fee was under $10; so here's my surprise and disappointment that I am being overcharged almost $80 over a 2-night stay, which Priceline hides in the fine-print as 'additional resort and parking fees may apply'.

This is legal rip-off. $40/day is a substantial amount, and should not be hidden away as 'fine print' and masked under 'Additional Fee'. Resorts with such exorbitant fees should not be included in a bidding scheme where the consumer doesn't know the hotel name. How can anyone accept a 50% 'additional fee' just on blind faith?

Company: Priceline.com
Country: USA

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