Directv
POOR - home service

I will begin with the service, I was a long term, loyal customer and started having a lot of problems with the reception, one rep actually told me to go out and purchase new connectors for the back of the old equipment (my contract was up years prior to that)&I then demanded updated equipment (current equipment=8YRS OLD)&THEY WANTED TO CHARGE ME—I then canceled my service, they did not want any of the equipment back, states it was too old (MY POINT EXACTLY), and they were not using that equipment anymore. It took many calls to get refunded for the service time not used. To support my decision in canceling the service— The grounding cable from the satellite dish (no longer in use), fell to the ground, but is still connected to the utility pole. A inept supervisor (and I use the word super lightly) informed me that the cable is my property and now that I am no longer an active customer, it would be my responsibility to get someone to remove the cable from the light pole. If I was still a customer it would be removed only with a fee&RIP OFF&DO NOT ORDER DTV.

Company: Directv
Country: USA

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