Directv
Directv Loyal Customer Treatment

I am writing this as I sit on hold, trying to resolve a billing situation for the past 1:26: 43.. 44.. 45

Facts:
-Put service on suspend 1/09
-Auto restarted 7/09
received postcard welcoming me back 8/09
-Called directv to discuss restarting service
quot;Thank you for calling, you are a valuable customer"
-Decided 1 month later to re start service 9/09
-Needed to change appt 1x
-Tech shows up unprepared 2nd tme
-Finally started service 9/17/09
-Oh and they want to charge me since auto restart 7/09
-HUH? You are kidding right? No sir, you are a valuable cusomer and we have to charge you since the suspension was stopped"

-Well no you dont, I did not have service and now I am coming back

Company: Directv
Country: USA

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