Directv
Debit card charged without permission after cancelling service

I have been a directv customer for 7 years, I have had problems with their movers connection in the past so I decided to not keep their services when I moved again. I called directv last week to cancel my service, and told their (non) customer service rep to send me an itemized final bill so I could pay it and be done. She said ok, then on 2-22-10 directv charged my credit card without my permission forcing my account to be over drawn, which will have additional charges by my bank for. I called directv to find out why and instructed them to put my money back and give me a bill, they stated when I entered the agreement I was authorizing them to store and method of payment on their end and letting them use it at will. When I signed a contract I didn't have a debit card, in fact I paid my start up cost with a western union charge, in fact I got this debit card after I had the movers connection, so I don't know how they get away with this sleazy process, nor stay in business, it violates the fair billing act guidelines.

Company: Directv
Country: USA
Site: directv.com

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