Directv
Long Time Customer Denied Receiver Replacement Despite Protection Plan

Rarely do I ever have to contact Direct TV unless I want to upgrade.

One of my receivers is broken and I pay a Protection Plan ($5.99 a month). I asked that they replace it and they won't. I asked to speak to a supervisor and the supervisor said that they aren't going to replace it.

I asked that they upgrade a receiver to an HD and they said it was $99.00. I shouldn't have to pay for the unit as they will charge me $10.00 for the stupid HD. Then when I asked to cancel the entire service, they told me that I would have to pay $480.00. The girl on the phone (Erika) said it would be a lot cheaper to pay the $99.00 then to cancel and pay $480.00 while laughing on the phone.

I want out of DIRECT TV. I turned them over to the Better Business Bureau.

Company: Directv
Country: USA

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