Directv
Need Fact training - Fraud / Bait and Switch

I am very disappointed in the consistancy of the answers to my questions regarding service coverage, packages, and what to expect upon upgrade. The customer service personnel all seem to be trained on not getting upset and have trite verbage to say back to an unhappy customer, but they all have different facts that are just sure are right and will not change upon the next call.

But in my experience the last 3 weeks the facts not only change in many cases are not even remotely close to the truth. Than they want me to be happy that they give me 3 months of a movie channel, which I will never view once.

If the management actually reviewed the srecorded calls (for quality) and were to track all my calls over the last tthree weeks they could hear for themselves my questions, my need of reassurance that what they said was true. Oh they are so sure they are right and that it will be the way the are explaining. I didn't get one answer provided right, or the same. I am a very unhappy customer right now. I would love to see trianing on Direct TV products and services provided to the degree the "how to handle an upset customer" trianing is taught. There must be many upset customers to have provided so much condesending, Mame calm down training they seem to have imbedded thier brains.

Company: Directv
Country: USA

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