Directv
Beware signing a contract with directv - international programs

Directv cancelled the Arabic channel line-up 6 months after I enrolled with them (June 1). I signed up to be a customer with them for the next 18 months provided based on trust that Arabic channel line-up is not cancelled.in return, the package enforces a certain number of American channels in the line-up. They also provided me with a discount in the contract. The service rep who signed me up mentioned I have nothing to worry about regarding change in lineup. When they cancelled, I spoke with several customer service reps this May and they provided very unprofessional responses. E.G. Suggested that I change my lineup to some other language (Portuguese or chinese)! Also initial refusal (Kirsten) to defer the matter to senior management, and responses such as "we reserve the right to change the channels" (the word "change" was never defined in the contract. From a customer's perspective, a customer cannot imagine that the word "change" involves as a total cancellation of a channel line-up and downgrading American channels I have been receiving along with the package!!! They also cancelled the initial offer discount for Amer. Channels. Now I have to pay more to receive the same American channels that I had in my previous package. When I was offered no proper package with the same price, I requested out and waiver of the fee. Management refused with the rude and conceited tone "we reserve the right to change the channels". That's called malpractice, price gouging and fraud!

Company: Directv
Country: USA

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