Directv
Wrong Hardware, Missed Installs and Free Preview Offer Not Applying

As a new subscriber to Direct TV, I am definitely unhappy about all parts of their organization. I attempted to get installation done. They showed up with the wrong hardware. Rescheduled they showed up again with wrong hardware. The next time the installation tech indicated he may not be able to install and attempted to charge me $50 each for the installation of 3 wires. Rescheduled again, (yep, I am an idiot) they never even showed up. The next time, they sent a supervisor who installed the system. I was somewhat pleased. I then got my first bill, instead of it being the quoted price, it was extremely excessive. They explained that the 3-3 month free preview offers were for "moving" accounts and not for new subscribers. Any rebates could take as long as 6-8 weeks to process.

Bottom line, buyer beware, NOT stupid like me.

Company: Directv
Country: USA

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